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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Tilley

July 31, 2026

5  out of  5
rating by Joe Tilley
"I highly recommend this State Farm office! When I called stressed about my car accident Jaylee helped guide me in the right direction towards Clara where she answered all of my questions and I hung up the phone with relief"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Eva Marie

July 31, 2026

5  out of  5
rating by Eva Marie
"Clara and Jaylee were amazing at assisting me ! Loved their attitude and confidence with relaying information"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Rebekka Bovee

July 30, 2026

5  out of  5
rating by Rebekka Bovee
"I had a good experience working with Jaylee and Clara at State Farm. Jaylee was friendly and welcoming, and Clara was helpful and took the time to answer my questions. They made the process easy, and I appreciated their professionalism. Thank you both for the great service!"
We responded:
"Rebekka, we’re so glad our team could make your experience a positive one! It’s great to hear Jaylee and Clara took the time to assist with your questions and help make the process smooth. We appreciate your feedback and are always here to support your insurance needs."
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Yasier Figueroa

July 30, 2026

5  out of  5
rating by Yasier Figueroa
"This State Farm was very helpful for me, I’ve been trying to get s good quote on my insurance all month, and they were the only ones that didn’t make everything confusing. The receptionist Jaylee was very welcoming, especially cause I am tired of the AI voice that most companies use. The employee she directed me to named Clara was really good at tailoring my insurance for my needs. I recommended this State Farm over the insurance companies 100%!"
We responded:
"Yasier, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jessica Nidhan

July 30, 2026

5  out of  5
rating by Jessica Nidhan
"Jaylee and Clara gave great service and were very easy to speak to! Jaylee being kind and greeting up front with a warm and comforting welcome to Clara going over different options and giving great understandings of what would be best for me!"
We responded:
"Hi Jessica, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Orlando.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Bruce Baltich "
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Joey11827

July 29, 2026

5  out of  5
rating by Joey11827
"Spoke to Clara this morning and she was a profesional delight. A breath of fresh air.
Profesional, courteous, friendly, thorough, genuine and pleasant.
In a day and age with so much lost, she was in my humble opinion, what customer "care" should be all about!
Thank you!!!
Jose M"
We responded:
"Hi Jose,

Thank you for sharing your experience! We're delighted to hear that Clara provided you with excellent service. Your kind words about her professionalism mean a lot to us. We appreciate your feedback and look forward to serving you with the same dedication."
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Severe Deme

July 9, 2026

5  out of  5
rating by Severe Deme
"Jessica did an excellent job with my insurance quotes."
We responded:
"Thank you for recognizing Jessica’s efforts. We’re glad she was able to provide helpful and professional service while assisting with your insurance needs. We appreciate your feedback and are always here to help!"
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Rafael Perez

June 24, 2026

5  out of  5
rating by Rafael Perez
"José me atendió de maravilla. Gracias!"
We responded:
"Gracias, Rafael, por tus amables palabras. Nos alegra saber que José te atendió de maravilla. Estamos aquí para ayudarte siempre que lo necesites."
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Bryan Lopez

June 18, 2026

5  out of  5
rating by Bryan Lopez
"Excelente servicio y buena atención Diana !!"
We responded:
"Gracias, Bryan, por tus amables palabras. Nos alegra saber que Diana te brindó un excelente servicio y atención. Estamos aquí para ayudarte con cualquier cosa que necesites."
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Melissa Nieves

June 3, 2026

5  out of  5
rating by Melissa Nieves
"This agency is amazing! We have bundled our vehicles and home, but not only that..It's everyone at the office is so kind, diligent and helpful. Diana is patient and can advise you in the best way for the best coverages for your family needs. They answer phones, you don't get AI you get real people and quick results. I'm very happy with their services and coverages and would recommend this office to everyone 100%."
We responded:
"Thank you, Melissa, for your kind words and for recommending our office! We're glad to hear that Diana and the team have been helpful and attentive to your needs. It's great to know you're happy with our services and coverages."
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Nikole Brown

May 12, 2026

4  out of  5
rating by Nikole Brown
"After searching through many sources I decided to go with State Farm (Bruce Baltich Office) for renters insurance to cover my daughter’s apartment. The costumer service provided by Gibran was very professional, I recognized his patience and knowledge towards a first timer needing rental coverage and I would like to commend him on that. We look forward to many years of service providing."
We responded:
"Nikole, thank you for the 4-star rating! We are glad you had a positive experience overall with us here on State Farm Agent Bruce Baltich’s Team. If there is anything we can do to make it a full 5-stars, we would love to hear your thoughts. "
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Jordan Katzenbach

May 7, 2026

5  out of  5
rating by Jordan Katzenbach
"Mike was extremely helpful! He was able to lessen our premium by thousands while given us better coverage! Would 100% recommend State Farm and Mike!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Orlando to know that you had such a wonderful experience with us here on State Farm Agent Bruce Baltich’s Team."
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Justice Molina

May 1, 2026

1  out of  5
rating by Justice Molina
"Poor communication, wont fix mistakes they cause. Corporate statefarm is no help, they reinforce their mistakes and wont fix them. Then i keep my medical policy just becsuse its cheap. Finally get to submit a claim, but ooos! When its time to pay out The check never arrives to my home. Then i get told the office manager will drop the check off to me. I was told that over 2 weeks ago and nobody has called or reached out to meet.(its worth noting that this claim was from February and was supposedly paid out and check mailed out in February) I call for the manager and they arent available to speak. So now im trying my luck with google reveiws. Everyone know corporations care more about google reviews than actual customer experience"
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Lina Gola

April 24, 2026

5  out of  5
rating by Lina Gola
"I had an amazing experience working with Rosie at State Farm! She was incredibly helpful, professional, and efficient every step of the way. On top of that, her personality truly stands out—she made the whole process easy and stress-free. I highly recommend Rosie to anyone looking for insurance support!"
We responded:
"Thank you, Lina, for sharing your experience with Rosie at our agency! We're glad to hear she made the process easy and stress-free for you. Your recommendation means a lot to us. "
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Fernando Rivera

April 13, 2026

5  out of  5
rating by Fernando Rivera
"Jose did an excellent job!"
We responded:
"Thank you, Fernando, for your feedback! We're glad to hear that Jose provided you with excellent service. Your support means a lot to us. "
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ken larson

April 8, 2026

5  out of  5
rating by ken larson
"I spoke with Diana today to set up my policy for my motorcycle and my wife's car. It was a great experience! I would recommend her to anyone looking for car,or motorcycle insurance!"
We responded:
"Thank you, Ken, for sharing your experience with Diana. We're glad to hear she was able to assist you with setting up your motorcycle and car policies. Your recommendation means a lot to us. "
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David Rodriguez

February 19, 2026

5  out of  5
rating by David Rodriguez
"Excellent customer service! I got a quote online that I wasn't too excited about, but then I received an email quote and call from Rosie that was much more accessible. She was very friendly and extremely patient, helping me understand the various insurance components, customize my coverage, and even discover additional medical coverage that was affordable. Higly recommended!"
We responded:
"Thank you, David, for your feedback! We're glad Rosie could assist you with a more accessible quote and help you navigate your insurance options. Your recommendation means a lot to us. "
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Elpidio Aguilera

February 18, 2026

5  out of  5
rating by Elpidio Aguilera
"Jose me atendió de lo mejor y me ayudo en todo. Es un buen trabajador"
We responded:
"Gracias, Elpidio Aguilera, por compartir tu experiencia. Nos alegra saber que José te brindó una atención excelente y te ayudó en todo lo necesario. Valoramos mucho tus comentarios sobre nuestro equipo. "
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Thomas Carr

January 29, 2026

5  out of  5
rating by Thomas Carr
"Today I had a phone conversation with Jaylee Santana @ the Bruce Baltich office. The conversation was excellent, as Jaylee was very informative, knowledgeable and helpful. Jaylee is an outstanding representative of Bruce’s office."
We responded:
"Thank you, Thomas, for sharing your experience with Jaylee. It's great to hear that she was informative and helpful during your conversation. We appreciate your feedback and support. "
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James Rix

January 7, 2026

5  out of  5
rating by James Rix
"It was a pleasure working State Farm today"
We responded:
"Thank you, James, for sharing your experience with us. We're glad to hear that working with State Farm was a pleasure for you. If you have any questions or need further assistance, feel free to reach out. "
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James Scanlon

January 5, 2026

5  out of  5
rating by James Scanlon
"Diana was awesome."
We responded:
"Thank you, James, for your feedback! We're glad to hear that Diana made a positive impact on your experience. If you need any further assistance, feel free to reach out. "
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samerah Ibrahim

January 2, 2026

5  out of  5
rating by samerah Ibrahim
"Clara did a fantastic job of getting my policy going and giving me my paperwork as we’re speaking. She went on and beyond answering my questions. She’s a keeper, friendly, has knowledge and understanding. A helped to look for discount."
We responded:
"Thank you, Samerah, for sharing your experience with Clara. It's great to hear she was able to assist you with your policy and answer all your questions. We appreciate your feedback and look forward to serving you in the future. "
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Keith Sawyer

December 26, 2025

5  out of  5
rating by Keith Sawyer
"Clara provided excellent service and attention to detail. She reviewed my policy after I shared competitor quotes and identified areas where I could save. I’ve been with this office over five years and plan to stay because of great representatives like Clara."
We responded:
"Thank you, Keith, for sharing your experience with Clara's service. It's great to hear that she was able to help you find savings and provide the attention to detail you deserve. We appreciate your loyalty over the years and look forward to continuing to serve you. "
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Yasmin Cruz

December 18, 2025

5  out of  5
rating by Yasmin Cruz
"Great customer service. Clara was very attentive and helpful. She was able to finalize the transaction in a promptly manner."
We responded:
"Thank you, Yasmin, for your review! We're glad to hear Clara was attentive and helpful in finalizing your transaction promptly. Your feedback means a lot to us. "
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Barbara Jaros

December 12, 2025

5  out of  5
rating by Barbara Jaros
"Great service.very helpful. Answered all of my questions"